Salesforce Consulting Partner · Healthcare & Life Sciences

Delivering healthcare business outcomes, enabled by Salesforce.

Zime is a Salesforce consulting partner for digital health, telemedicine, hospitals, diagnostic labs, medical device, pharma and distribution companies in India, the United States, APAC and the Middle East. We design Health Cloud, Sales Cloud, Service Cloud and Agentforce solutions around the outcomes that matter to your business — from enrollment and referrals to turnaround and retention.

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Healthcare experienceSeasoned leadership teamSolutions tied to outcomes

Illustration of a digital health startup's operations: a member pipeline on Salesforce, a teleconsult in progress and a member app showing program progress

Trusted by leading businesses

26XSalesforce Certified Team

20Salesforce implementations delivered

15Ready-built accelerators

Regions ServedIndia, the United States, APAC and the Middle East

What we do

What does Zime do as a Salesforce healthcare partner?

Zime designs, builds and supports Salesforce solutions for healthcare businesses. We connect patient, member and partner journeys — from first enquiry to enrollment, care and repeat business — on Health Cloud, Sales Cloud, Service Cloud and Agentforce, integrated with your EHR, LIS, ERP, telephony and WhatsApp.

01 · AdviseStrategy & roadmapUnderstand your goals and shape a roadmap tied to business outcomes.02 · ImplementBuild & integrateBuild on proven healthcare accelerators and connect the systems you already use.03 · RunSupport & scaleManaged services, user adoption and new AI agents as your business grows.

Industries

Built for the healthcare businesses that grow on relationships.

Digital health companies, hospitals, labs, device makers, pharma and distributors win on referrals, enrollments, contracts and repeat orders — exactly where Salesforce delivers measurable returns.

Digital Health & TelemedicineTurn sign-ups into enrolled, engaged members — and keep them on program.Explore →Hospitals, Specialty Clinics and Home HealthcareConnect every step from first enquiry to follow-up care.Explore →Diagnostic LabsGrow doctor referrals and deliver reports faster.Explore →Medical DevicesWin tenders, track every installed device and renew service contracts.Explore →Pharma & API ManufacturingManage B2B enquiries, key accounts and regulatory documents in one place.Explore →Pharma DistributionSee orders, schemes and secondary sales across your network.Explore →

Accelerators

Healthcare accelerators, shaped around the outcomes that matter.

Proven healthcare foundations on Salesforce, tailored to each business and tied to the results it wants to improve.

Digital health & telemedicine

Digital Health Business Operations

Connect the member journey of a digital health business, from first enquiry to enrollment, care and renewal.

One view of every lead and member
A smoother path from enquiry to enrollment
Works alongside your own app or EHR

Built on Sales Cloud · Service Cloud · Salesforce Platform

Explore Digital Health Ops →Talk to our team

Illustration of a digital health operations screen built on Salesforce

Plus reusable components we bring to every project

WhatsApp BusinessTwo-way conversations, templates and opt-ins, logged on the lead, patient or account.
TelephonyClick-to-call, call logging and recordings linked to every record.
AI voice callingAI voice agents for reminders, confirmations and follow-up calls.
AI prescription readerReads prescriptions and turns them into structured orders for review.
Field serviceScheduling, dispatch and visit tracking for field teams, built on the Lightning Platform.
Inventory managementStock, batches and movements tracked across locations.

Why Zime

Why healthcare businesses choose Zime

Healthcare experience

We have delivered Salesforce for health insurers, digital health companies, labs, pharma manufacturers and distributors. We understand patient, member and partner journeys — and the regulations around them — before we touch the platform.

Seasoned leadership team

Zime’s leadership team brings more than 90 years of combined experience in consulting, technology services and Salesforce delivery. A founder stays involved in every engagement, backed by a 30-person team of architects, developers, analysts and project managers.

Solutions tied to outcomes

Every solution we design starts from the business outcome it should improve — faster enrollment, quicker turnaround, stronger retention — and is built so leaders can see the impact.

Ready-built healthcare acceleratorsAI built into the solutions we deliverCompliance designed in: HIPAA, DPDP and regional lawsAbout Zime →

Where we work

Serving Global Healthcare Operations

IndiaDigital health, labs, pharma & distributorsWhatsApp-first journeys, UPI and Tally integration, and DPDP-ready data handling.Healthcare Salesforce in India →United StatesPayers, providers, urgent care & health techHealth Cloud, Service Cloud and Agentforce with HIPAA-aware design and US-hour overlap.Healthcare Salesforce in the US →APACDigital health, providers & life sciencesPatient journeys, local integrations and market-specific data requirements.Healthcare Salesforce in APAC →Middle EastProviders, health tech & Salesforce partnersArabic–English journeys, regional data protection, and white-label delivery for SI partners.Healthcare Salesforce in the Middle East →

Health Cloud Sales Cloud Service Cloud Agentforce Salesforce Platform Integration

FAQ

Salesforce for healthcare: common questions

A Salesforce healthcare partner is a consulting firm in the Salesforce partner program that specialises in implementing Salesforce for healthcare and life sciences. Zime implements Health Cloud, Sales Cloud, Service Cloud and Agentforce for digital health, telemedicine, labs, pharma and distributors in India, the US and the Middle East.

Resources

White papers & blog

Visit the blog →

White paperLead-to-enrollment on Salesforce: an operating model for digital health companiesDownload the PDF White paperDesigning patient data on Salesforce for HIPAA, India's DPDP Act and GCC regulationsDownload the PDF BlogHealth Cloud vs Sales Cloud: which does a healthcare business need?8 min read

Let's map your healthcare workflows to Salesforce.

A 30-minute consultation with our team. Tell us the outcomes you're working towards, and we'll show how Salesforce could support them.

Schedule Consultation