Salesforce Consulting Partner · Healthcare & Life Sciences

Delivering healthcare business outcomes, enabled by Salesforce.

Zime is a Salesforce consulting partner for digital health, telemedicine, hospitals, diagnostic labs, medical device and pharma companies, supporting global healthcare operations. We design Health Cloud, Sales Cloud, Service Cloud and Agentforce solutions around the outcomes that matter to your business — from enrollment and referrals to turnaround and retention.

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Healthcare experienceSeasoned leadership teamSolutions tied to outcomes

Illustration of a digital health startup's operations: a member pipeline on Salesforce, a teleconsult in progress, a member app showing program progress and an AI agent follow-up

Trusted by leading businesses

26XSalesforce Certified Team

20Salesforce implementations delivered

8 + 78 Ready-built accelerators and 7 ready-built system connectors

GlobalSupporting Global Healthcare Operations

What we do

What does Zime do as a Salesforce healthcare partner?

Zime designs, builds and supports Salesforce solutions for healthcare businesses. We connect patient, member and partner journeys — from first enquiry to enrollment, care and repeat business — on Health Cloud, Sales Cloud, Service Cloud and Agentforce, integrated with major EHR systems (including Epic, Cerner, and AthenaHealth), LIS, and ERP via robust FHIR compliance standards — plus telephony and WhatsApp.

01 · AdviseStrategy & roadmapUnderstand your goals and shape a roadmap tied to business outcomes.02 · ImplementBuild & integrateBuild on proven healthcare accelerators and connect the systems you already use.03 · RunSupport & scaleManaged services, user adoption and new AI agents as your business grows.

Industries

Built for the healthcare businesses that grow on relationships.

Digital health companies, hospitals, labs, device makers and pharma manufacturers win on referrals, enrollments, contracts and repeat business — exactly where Salesforce delivers measurable returns.

Digital Health & TelemedicineTurn sign-ups into enrolled, engaged members — and keep them on program.Explore →Hospitals, Specialty Clinics and Home HealthcarePatient onboarding, physician referral tracking and automated check-ins for specialty clinic chains and home care networks.Explore →Diagnostic LabsGrow doctor referrals and deliver reports faster.Explore →Medical DevicesWin tenders, track every installed device and renew service contracts.Explore →Pharma & API ManufacturingB2B commercial operations, key accounts, contracts and regulatory documents for mid-market manufacturers.Explore →

Accelerators

Healthcare accelerators, shaped around the outcomes that matter.

Proven healthcare foundations on Salesforce, tailored to each business and tied to the results it wants to improve.

Digital health & telemedicine

Digital Health Business Operations

Connect the member journey of a digital health business, from first enquiry to enrollment, care and renewal.

One view of every lead and member
A smoother path from enquiry to enrollment
Works alongside your own app or EHR

Built on Sales Cloud · Service Cloud · Salesforce Platform

Explore Digital Health Ops →Talk to our team

Illustration of a Member 360 screen on Salesforce: one record for every lead and member, the path from enquiry to enrollment, and the member app, EHR and WhatsApp kept in sync

Plus reusable components we bring to every project

WhatsApp BusinessTwo-way conversations, templates and opt-ins, logged on the lead, patient or account.
TelephonyClick-to-call, call logging and recordings linked to every record.
AI voice callingAI voice agents for reminders, confirmations and follow-up calls.
AI prescription readerReads prescriptions and turns them into structured orders for review.
Field serviceScheduling, dispatch and visit tracking for field teams, built on the Lightning Platform.
Inventory managementStock, batches and movements tracked across locations.

Why Zime

Why healthcare businesses choose Zime

Healthcare experience

We have delivered Salesforce for health insurers, digital health companies, labs, pharma manufacturers and distributors. We understand patient, member and partner journeys — and the regulations around them — before we touch the platform.

Seasoned leadership team

Zime’s leadership team brings more than 90 years of combined experience in consulting, technology services and Salesforce delivery. A founder stays involved in every engagement, backed by an elite team of certified architects, integration engineers, and healthcare domain experts.

Solutions tied to outcomes

Every solution we design starts from the business outcome it should improve — faster enrollment, quicker turnaround, stronger retention — and is built so leaders can see the impact.

Ready-built healthcare acceleratorsAI built into the solutions we deliverCompliance designed in: HIPAA, DPDP and regional lawsAbout Zime →

Built for regulated healthcare

Security, Compliance & Healthcare Data Architecture

HIPAA & Data Privacy ComplianceEngineered to align with strict US HIPAA guidelines, India's DPDP Act, and international data protection standards. We design architectures that enforce end-to-end data isolation, zero-retention logs for sensitive data pipelines, and robust audit trails.

FHIR & EHR Data MappingSeamless clinical data mapping utilizing HL7 FHIR standards. Ready-built schemas to ingest, map, and synchronize data safely between Salesforce Health Cloud and core clinical engines like Epic, Cerner, and AthenaHealth without breaking data integrity.

Secure Integration ArchitectureState-of-the-art secure integration design utilizing MuleSoft Anypoint, Salesforce Shield, and encrypted custom webhooks. We ensure all patient biomarker panels and clinical scheduling requests are processed via strict tokenization and mutual TLS (mTLS) protocols.

US Entity & BAA ReadyStreamlined vendor onboarding and risk assessments managed through our registered United States corporate entity, enabling us to sign standard Business Associate Agreements (BAAs) and legal frameworks confidently.

Health Cloud Sales Cloud Service Cloud Agentforce Salesforce Platform Integration

FAQ

Salesforce for healthcare: common questions

A Salesforce healthcare partner is a consulting firm in the Salesforce partner program that specialises in implementing Salesforce for healthcare and life sciences. Zime implements Health Cloud, Sales Cloud, Service Cloud and Agentforce for digital health, telemedicine, labs, pharma and distributors, supporting global healthcare operations.

Resources

White papers & blog

Visit the blog →

White paperLead-to-enrollment on Salesforce: an operating model for digital health companiesDownload the PDF White paperArchitecting Salesforce Health Cloud for HIPAA: A Blueprint for US Digital Health PlatformsDownload the PDF White paperManaging Health Data Sovereignty: Navigating India's DPDP Act and Cross-Border ComplianceDownload the PDF

Let's map your healthcare workflows to Salesforce.

A 30-minute consultation with our team. Tell us the outcomes you're working towards, and we'll show how Salesforce could support them.

Schedule Consultation